Important features of wood products
- Wood is a natural material. Slight differences in color and appearance are an intrinsic characteristic of the natural beauty of the wood and are therefore not considered a defect.
- Microcracks may form on the edges of the tabletop. It is also a natural feature of wood that usually comes and goes during seasonal climate changes. Such cracks are genuine and are not a defect due to the manufacturer's fault; they are harmless and can disappear by themselves in the warm season, or, if desired, you can repair them with wood filler.
- Warping, cracking, etc., are almost always the result of incorrect installation or seasonal changes in climate conditions and are usually not covered under warranty. You can fill cracks with wood filler.
- Spots on the surface (swollen wood) - due to too much contact with water, they may disappear on their own after the wood dries. If stains remain, spot-treat the countertop as described below. Also, check this article.
- A dry, lightly speckled surface is an indication that the countertop needs to be oiled or that harsh cleaners/abrasives have been used.
Conditions for caring for wood products that ensure the preservation of warranty obligations
- Do not use harsh cleaners, bleach, ammonia, thinners, furniture polishes, vegetable oil-based soaps, stiff brushes, or sponges' hard side. Never use disinfectants, as they may react with the oil impregnation. Clean the surface with a mild cleaner.
- Any detergent contains alkali in its composition, and alkali is a highly aggressive environment, which, with prolonged contact, has the most negative effect on oil wax and paint coatings. Never leave any detergents on the surface of countertops and window sills.
- Wipe up spilled liquid as soon as possible. The tabletop is water-resistant but not waterproof.
- Wipe the surface after use with a dry or slightly damp cloth. Avoid getting too wet or rubbing.
- Place hot pots and pans on oven mitts or trivets.
- Place a foil shield under heating appliances such as a slow cooker.
- Do not cut on surfaces without using unique stands or cutting boards. Remember - the tree requires careful treatment, and its surface is not suitable for cutting meat.
- In the room where solid wood surfaces are installed or are being installed, workers must complete repair work: plastering, screeds, whitewashing.
- Regular care is required for all varnished surfaces: wipe surfaces with a soft, slightly damp cloth. For products with an oil coating, periodic surface treatment with oil is necessary.
- Important: There is no single oil impregnation schedule. Some countertops require impregnation once a year or less, others after a few months, especially in dry climates or frequent and active use. Every three months, or when the finish becomes dull and uneven, pour a small amount of water onto the surface. If the water starts to soak within 15 minutes, it's time to recover the top.
- Maintain indoor temperature 18-20°C and humidity 50-60%. Pay particular attention to this in winter, when cold weather and home heating appliances can cause the wood to dry out and split if humidity levels are not maintained. In many cases, it is necessary to increase the humidity level. In any case, these cracks are not dangerous and are not a product defect, and the reason for their appearance is excessive moisture loss. They tend to disappear when the humidity level rises or when the weather sets in. Do not use radiators/infrared heaters near wood countertops. This may cause warping or cracking.